At Churchill Vehicle Leasing Ltd we are committed to giving you excellent customer service and treating you fairly. This has always been at the very heart of everything we do, so although we are legally required to follow the guidance set out by the FCA, we feel it's more important that it is firmly embedded in the way we think and act on a daily basis.
Treating Customers Fairly (TCF) is one of the key principles set by the Financial Conduct Authority to ensure fair treatment of customers, by improving standards across the financial industry.
As a part of this, Churchill Vehicle Leasing Ltd follows the relevant aspects of the Financial Conduct Authority's six guiding principles on how to engage with our customers. These are known as the 'Treating Customers Fairly' principles and govern how we communicate with customers, the level of service we provide and the fairness of our products and procedures.
We continually aim to understand the needs of our clients
We ensure that the marketing of our products is appropriately targeted, clear, not misleading and highlights the risks/conditions as well as the key features/benefits of a product.
We make certain our clients understand the risks associated with our services at the outset of an instruction.
We keep our clients fully informed in a clear and fair manner that is unambiguous and not misleading.
We ensure our services are delivered with clarity and transparency and do not contain hidden conditions or rely on complex technical definitions.
Any solutions provided will be appropriate and take into account the customer's individual needs and circumstances. We will always do our utmost to identify whether a customer is vulnerable when making their decision, so please do not be offended if we ask you to confirm that you are making a rational and considered choice.
We take our clients' privacy seriously and ensure that our staff are aware of and follow rules in relation to data protection to ensure that clients' details are kept secure and confidential.
We take any complaint seriously and will deal with any complaints promptly and make improvements to our operations where required.
Please visit our complaints procedure page.
* Churchill Vehicle Leasing Ltd - our registration number is 07444368. We authorised and regulated by the Financial Conduct Authority. Our firms reference number is 727960. We are also an Appointed Representative of AutoProtect (MBI) Limited which is authorised and regulated by the Financial Conduct Authority for Insurance Mediation, their reference number is 312143. You can check both on the FCA Register by visiting the www.fca.org.uk or by contacting the FCA direct on 0300 500 8082. All vehicle images and car descriptions on this site are for illustration and reference purposes only and are not necessarily an accurate representation of the vehicle on offer. E-OE
01903 20 50 30
F: 0872 115 8045
Churchill Vehicle Leasing Ltd
11 North Street
Churchill Vehicle Leasing Ltd are a credit broker and not a lender, we are authorised and regulated by the Financial Conduct Authority. Registered No : 727960
Registered in England & Wales with company number : 07444368 | Data Protection No : Z2456474 | VAT No : 103577529 | Credit Licence (Number 727960) Issued by the FCA (Financial Conduct Authority),
Registered Office : 303 Goring Road, Worthing, BN12 4NX
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